With our Hosted Telephone System, you can easily communicate with your colleagues, clients, and partners from anywhere using your preferred device, desk phone or softphone on your mobile/laptop. Whether you are in the office or working remotely, our hosted solution ensures that you are always connected and able to make and receive calls with crystal-clear sound quality.
Our Hosted Telephone System app is a powerful and feature-rich communication tool that allows you to stay connected to your colleagues, clients, and partners from anywhere, at any time. With the app, you can easily make and receive calls, video calls, access a full video conferencing facility send and receive text messages, access voicemail and call history, and more, all from the convenience of your smartphone, tablet or laptop/PC.
Here are some of the key features of our Hosted Telephone System app:
Make and receive high-quality voice and video calls over the internet using the app.
Send and receive text messages with the Centric app, either one-on-one or in group conversations.
See the availability of your contacts and know when they are available to take a call or message.
Access your voicemail messages and listen to them directly from the app or have them automatically emailed to you as an attachment.
With our FREE Live Chat, customers don’t have to worry about repeating themselves if their chat needs to be transferred to the call centre. Our chat system includes the option for instant elevation to a call, allowing for more efficient communication and resolution of issues. Additionally, chat history and customer queries can be shared with team members for quicker feedback and resolution. Our system also allows for the management of WhatsApp and SMS messages from the same interface.
Fully customisable and FREE forever, no per user per month pricing. Edit the text, colours and predefined responses to suit your business needs.
With Centric, you can enjoy hours of free, secure video conferencing without the need for separate apps or the 40-minute time limit imposed by other free solutions. Setting up online meetings is easy – simply use your calendar or share your unique Meet link to connect with remote team members or customers. Invitees can join a scheduled or impromptu meeting directly from their web browser without downloading any additional apps.
Quickly answering customer calls and having the ability to recall previous conversations without transferring the call multiple times helps improve customer satisfaction, increase sales, and boost positive reviews.
Dynamic call queues offering position in queue to the caller along with callback feature without the caller losing their position in the queue, Call Recording (storage of calls is chargeable), full reporting suite, wallboards, and CRM integration.
Train agents during live calls with Listen in and Whisper function or managers can use the Barge in function to take over when needed. Not only this, all agents can be in the office or remote at any location.
In addition to call capabilities, Centric also includes live chat, WhatsApp, Messenger, and SMS, transforming your call centre into a full-fledged contact centre solution.
By switching to Centric, you can save money on telecom and travel expenses. With one unified system, your team can work efficiently from any location at no additional cost. All features, including web conferencing, mobile apps, live chat, business text messaging, and WhatsApp integration, are included in the annual cost, so there’s no need to purchase any additional add-ons. With just one system, your team can connect with colleagues and respond to customers through their preferred communication channel.
We would love to provide a full demonstration showing off all the features of a Hosted Telephone system, click below to book this directly at a date and time that suits you.
It doesn’t stop there; we will then provide a full quotation showing you the savings you can make and a full cost analysis over the term. Happy with your quote, we will then arrange a full project management meeting to plan the installation and training phase and once installed you and your team will get full access to your dedicated Centric Onboarding agent who can be contacted via their direct number, live chat and video conferencing. Feel you need a little refresher training, book it in yourself directly in to their diary.