We are a leading non-profit charity organization based in the UK. With a mission to provide support and advice to those who need it most, we rely on effective communication and collaboration to carry out our important work.
To support our growing team and expanding operations, we turned to Centric Communications for a new telephone system. After evaluating several options, we decided to go with Centric Communications’ Hosted Telephone System, a cloud-based solution.
One of the main advantages of the System for us was the ability to support remote and home working. With the COVID-19 pandemic forcing many employees to work from home, the Hosted Telephone System allowed us to easily connect its team members, regardless of their location.
The Hosted Telephone System also provided us with a range of advanced features, including advanced call queuing, conference calls, live chat, and integration with external messaging like WhatsApp and Facebook Messenger. These features helped to streamline communication and improve efficiency, allowing the charity to focus on its core mission.
With the help of Centric Communications our Hosted Telephone System has brought numerous benefits to our organisation. One major advantage is the 50% cost savings made improving the resources we can provide to our clients. Additionally, our customer service has improved due to the system’s ability to enable our employees to easily access and transfer calls while working remotely. The training and ongoing support provided by Centric Communications has been excellent making the whole process seamless.